Refund Policy

1. No Refund Policy

By enrolling in any TESA program or engaging any of our services, you acknowledge and agree that:

• All fees paid are final and non-refundable
• This applies to:
  • Training programs and certification courses
  • Placement services
  • Career advisory services
  • Membership and alumni access
  • Any consulting or staffing-related service

2. Reason for Policy

TESA operates a high-touch, resource-intensive model, where value is delivered immediately upon engagement.

This includes:

• Intellectual property access (training materials, frameworks, systems)
• Facilitator time and expertise
• Administrative and operational resources
• Career positioning and advisory support
• Placement preparation and interview coordination

Once these resources are deployed, they cannot be reversed, withdrawn, or reused, regardless of participation level.

3. Placement & Interview Participation

For participants in the TESA Placement Program:

• Once you are shortlisted, prepared, or presented for opportunities
• Once interview coordination or employer engagement begins

Work has already been executed on your behalf.

As such:

• No refunds will be issued at this stage
• Participation in placement processes confirms acceptance of this policy

4. Non-Participation or Withdrawal

Failure to:

• Attend sessions
• Complete training
• Participate in interviews
• Engage with provided opportunities

Does not qualify for a refund.

5. Exceptional Circumstances

TESA does not guarantee refunds under any circumstances. However, in rare and exceptional cases, TESA may, at its sole discretion:

• Offer program deferment
• Offer partial service credit (not cash refund)